Shipping and Delivery
SHIPPING AND RETURNSOrders are processed and dispatched within 2-5 business days* after receipt of payment and are shipped via various Australian courier services – including Courier^ Australia Post#, with tracking and drop-off without signature.
Your order status will be marked as “completed” once it has been received and processed by our administrative team.
Once the order is dispatched and scanned in by our courier service, you will receive an automated consignment email from our courier directly advising the tracking details (if applicable) for your order.
We strive to offer excellence in customer service and to minimise risk for our customers, Made By Papa operates with a replacement policy for items damaged in transit, that are notified to us within 7 days of receipt of the order. (We take extra precautions to prevent breakage).
#We deliver to PO Boxes or Parcel lockers via Australia Post.
*Delays may apply during holiday periods. Above terms are subject to change without notice.
^Courier services may vary based on parcel size and/or or location. Regional orders may be on-forwarded to local couriers for delivery.
Please note, we are not able to expedite orders during Peak periods (ie Christmas, Mother’s day, Valentines day). Thank you for your patience and understanding.
COLLECT AT MARKET ORDERS (coming soon)
Once orders are picked and processed, an email will be dispatched by our team to notify you that your order is available for collection at our market stall. Please wait for an email notification prior to coming in store to collect your order.
Authority to Leave & Re-Delivery
To ensure minimal shipping fees, we encourage customers to check “Authority to Leave” at the checkout so your consignment can be safely left at your doorstep to await your return.
If you have additional instructions for your delivery, please ensure to include them in the customer notes prior to checkout.
Please note, re-delivery fees of up to $10.00 per item will apply if you are not at your address to receive your order at the time of delivery (if authority to leave is not selected).
All claims/returns must be made within 3 days of receipt of the order.
For any returns please do not hesitate to contact us at firstname.lastname@example.org. Please note, a 15% restocking fee may apply for any goods returned due to change of mind circumstances, unless the goods are faulty or wrongly delivered.
Strictly no returns or exchanges for run out sale / discontinued products.
Our Packaging Method and Environmental Policy
In order to protect the precious glass, marble and other accessories purchased with us, we at Made by Papa ensure our packaging is done carefully and cautiously to minimise breakage.
We utilise reinforced cardboard and industrial sized bubble wrap to make certain your aromatic delights to arrive safe and sound!
Understanding the importance of minimising waste and to play our part for the environment, Made By Papa utilises recycled materials and reuses the packing materials (where possible) we receive in an extra effort to reduce our environmental footprint.